Microsoft co-founder and one of the wealthiest men on the planet Bill Gates has talked about AI and how it can reshape customer behavior. Speaking at the Goldman Sachs and SV Angel event, Gates alluded to the capability of AI to challenge Big Tech companies like Google and Amazon.
Gates predicted that the top AI company in the future would be a company that could build a personal agent to perform tasks for people. He added that AI could “radically” change user behaviors. For example, users don’t need to visit a website or shop in an online store anymore.
“Whoever wins the personal agent, that’s the big thing because you will never go to a search site again, you will never go to a productivity site, you’ll never go to Amazon again,” Gates said.
Bill Gates says a personal digital agent could abolish Google and Amazon
Microsoft co-founder added that the future AI winner could be either a startup or a tech giant, and there is a 50-50 percent chance for it. He continued the AI-driven personal agent would be able to understand users’ needs and read them the stuff they normally don’t have time to read.
Bill Gates also said he was impressed by some AI startups like Inflection, which was co-founded by a former DeepMind executive Mustafa Suleyman. Gates added he’d be “disappointed if Microsoft didn’t come in there.”
According to Gates, the AI digital agent still needs a few years to be ready for mainstream use. But the companies will continue to integrate chatbots like ChatGPT into their products. Gates noted that AI could help develop more advanced drugs to cure diseases like Alzheimer’s.
Finally, Bill Gates said generative AI technologies that can produce texts would affect white-collar workers. Additionally, humanoid robots that are cheaper than actual human workers will greatly impact blue-collar workers.
“As we invent these robots, we just need to make sure they don’t get Alzheimer’s,” Gates said.