Many companies are opting for Voice over IP communication phone service instead of traditional phone services due to the many benefits it can provide to an organization. VoIP allows users to make calls over the internet rather than through phone lines. Systems, features, and requirements can vary, but small business owners can learn everything they need to know from this guide to business IP systems.
VoIP is the preferred choice for many small businesses because it helps growing enterprises perform in an increasingly demanding business environment. These six benefits are quickly making VoIP the go-to communications option for growth-minded companies.
Makes Communication Affordable
Though businesses may be hesitant to update their communications, VoIP is able to provide short- and long-term savings that make the change worth it. Domestic and international calls are cheaper with this system because VoIP providers, unlike traditional phone service providers, are not passing the cost of maintaining and managing phone infrastructure onto the consumer.
Businesses can use a single account for data and phones, cutting down on the costs of maintaining separate accounts for these services. Most VoIP systems can work with existing hardware, reducing switching costs, and employees do not need additional hardware to support conference calls. These systems can also reduce the expenses associated with moving employees or moving locations.
With VoIP, business owners and employees are no longer tied to their phone lines. Instead, they can take their communications anywhere. Employees can make calls through their laptop or mobile phone and receive voicemails in their email inboxes. Wherever broadband internet is available, a business will have access to its VoIP systems.
Mitigates Impact From Outages
VoIP eliminates the risk of losing phone service if outages occur because phone lines are damaged or in other circumstances. Virtual phone services instead allow companies to prepare for outages with contingency plans that prevent expensive interruptions. Routing plans allow businesses to avoid missing important calls. Additionally, because of the flexibility of VoIP, employees can move their communications elsewhere when outages occur.
Offers Feature-Rich Service
One of the key benefits of VoIP is that it allows businesses to take advantage of many features that are not available or less robust with traditional phone services. Some of these features include:
- Virtual receptionists
- Advanced call forwarding
- Ring groups
- Call recording
- Virtual fax
These and other features allow companies to better compete in a world that requires innovative communication solutions for an evolving business environment. While traditional phone services may offer some of these features, VoIP is able to offer these features with affordability and flexibility that traditional phone services cannot.
VoIP packages are typically customizable. A business can choose the features that best work for its unique communication needs and adjust the level of service as the company grows.
Provides Call Analytics
VoIP services can provide detailed communication analytics that allows companies to better understand their customers and their needs. This data can be valuable as businesses make key decisions with significant implications for their futures.
Delivers Greater Security
VoIP is able to provide greater security for businesses’ communications than traditional phone services. For example, data sent through VoIP systems can be encrypted to protect sensitive information. Data protection is a significant concern for consumers, and threats continue to increase every year. Protecting customers’ information is a top priority for most organizations.
Small businesses are finding that traditional phone services do not adequately provide for their communication needs in a challenging environment that requires flexible, feature-rich service that allows companies to grow and compete. With VoIP, businesses are able to address their unique communication concerns in cost-effective ways.