Fitbit Admits Issue With Charge 4 Band, Offering Free Replacement

Fitbit Charge 4 4
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Fitbit launched the Charge 4 fitness tracker in March this year for $149. It comes with built-in GPS and supports contactless payments through Fitbit Pay. Recently, several Fitbit users on the company's community forum have started complaining about the noticeable gap between the band and the Charge 4 tracker itself.

While the gap doesn't affect the functionality of the Fitbit Charge 4 anyway, it might start accumulating dust in the long run. Interestingly, this gap appears on both sides of the tracker. Additionally, the company provides two swappable bands in small and large sizes. According to some users on the forum, the gap is appearing with both bands.

Fitbit Charge 4 band creating a noticeable gap for some users

According to Android Central, the company's spokesperson acknowledged the "band-connection issue" with the Fitbit Charge 4. However, the company mentioned it affected only a small number of users.

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"We take customer satisfaction very seriously and the quality of our products is one of our top priorities. We encourage any customers experiencing difficulties with their device to contact Customer Support for assistance," the company said in the statement.

While many users on the forum have received replacement units, there is still no resolution. However, it's not the first time the company has faced quality control issues. Over the last few years, several users have reported inaccurate heart-rate measurements and poor quality bands.

The issue doesn't affect the functionality of the tracker

In addition, the gap can be seen with both classic and woven reflective bands. While the regular Charge 4 comes with two classic wristbands, the company offers a pair of woven reflective bands and classic wristbands with the special edition Charge 4.

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The classic band is made of a flexible silicone material and sports a stainless steel buckle. The woven band is made up of comfortable polyester. Coming to the tracker, it comes with a plastic resin case. The company is yet to come up with a formal statement revealing the cause of this defect.

Let's hope the same issue doesn't show up with the newly launched Fitbit Sense, Versa 3, and Inspire 2. With Google's acquisition, Sense and Versa 3 now also support Google Assistant along with Amazon's Alexa. The Fitbit Sense is a completely new wearable in its portfolio.

At $329, it is also the company's most premium offering. Apart from mirroring messages and notifications, the Fitbit Sense can also be used for making voice calls when paired with a smartphone.

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