Having issues downloading Disney+ on your new SHIELD TV device?
However, if you have had issues with downloading the Disney+ app on either of the new devices, there are a few things it could be.
NVIDIA recently posted on the GeFore forums explaining these issues.
Common issues downloading Disney+ on SHIELD TV
Rooted SHIELD TV
If you have rooted your SHIELD TV then it seems likely you won't be able to download the Disney+ app.
NVIDIA says it is working on a fix for this.
SHIELD TV with hotfix
NVIDIA sometimes releases hotfixes (like this one) for those who want to fix certain issues before another product-wide update is released. If you have taken NVIDIA up on a hotfix offer, then it is possible you won't be able to download the Disney+ app.
NVIDIA also says it is working on a fix for this.
SHIELD TV and Google Play Services beta
If you own a SHIELD TV and are also signed up to the Google Play Services beta, then you may encounter an issue when trying to download the Disney+ app on SHIELD TV.
One option that might fix this issue is to simply remove your account from the beta. To do this, click here and as long as you are signed in (and up to the beta) you'll see the option to "Leave the program" – as shown below.
After clicking leave and removing your account from the Google Play Services beta, you will likely need to clear the data and cache for the Google Play Services app on the Android TV device.
To do this, head to settings, then to apps. Once here, you'll first have to scroll down and tap on "See all apps" and then scroll down and tap on "Show system apps."
From the System apps page you can scroll down and select Google Play Services.
Once on the Google Play Services page you'll need to click on both the "Clear data" and "Clear" cache" options.
After resetting and clearing Google Play Services you can try to download the Disney+ app once again.
Issues after downloading Disney+
Even if you can download the Disney+ app on any of the newer SHIELD TV devices, then you may still encounter some issues.
Dolby Atmos is one of the major selling points for the two new SHIELD TV devices. However, it doesn't currently work with Disney+ on the all-new SHIELD TV and SHIELD TV Pro.
NVIDIA says it is working on it and it will soon.
Casting Disney+ to a new SHIELD TV device.
NVIDIA says you can only currently cast Disney+ in HD to a SHIELD TV device.
NVIDIA did not mention whether this will change anytime soon.