Some Samsung Galaxy S10 Units Shipped In Unsealed Boxes

Galaxy S10 series 2

Customers who pre-ordered one of Samsung’s Galaxy S10 flagships have been receiving their units since yesterday. It seems like this launch is not completely painless, though, as some of those consumers have received Galaxy S10’s in unsealed boxes.

Such reports started popping up on Reddit, a user named “alexbgoode84” posted an image of his unsealed box on Reddit, after which a number of users responded saying that their units came in unsealed boxes as well.

Such complains have came mostly from users in the US, at least as far as we’ve been able to gather from that huge thread on Reddit, and it’s not related to just one carrier. Unsealed boxes are coming from all over the place in the US, the same goes for both carriers and some consumers who bought unlocked Galaxy S10 units.


Now, there are a number of reasons for this, maybe an item was missing (a manual or a screen protector) from the box, and thus forced it to be unsealed, as SamMobile notes. On the other hand, those boxes may had been unsealed for shipping.

In any case, none of the reports that we’ve seen say that items are missing from the box or anything of the sort, everything is as it should be, except for the fact the tape connecting the side and back of the box has been cut open. One user, however, did not that his box came without a seal at all, and that everything spilled into the shipping box, but nothing was damaged.

Following this, some customers reached out to carriers with complaints, and have been informed by the support staff that the boxes should not have arrived unsealed, definitely not. They were instructed to go to a carrier store in order to get replacements. So, if you’ve received an unsealed box, you need to contact your point of purchase, whether be it a carrier, or any other source where you purchased the phone.

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Samsung Galaxy S10 series now available to purchase

Those of you who pre-ordered the Galaxy S10 probably already received it, if not, you will soon. Those of you who did not, and want to purchase it, well, the Galaxy S10 series is now available all over the globe. The company has announced that the phones are available in approximately 70 countries, including the US, Canada, India, China, and all of Europe. The device will hit more markets by the end of the month, and will be available in about 130 markets.

Samsung had introduced four Galaxy S10 variants on February 20, though “only” three are available, the Galaxy S10 5G will go on sale at a later date. The Galaxy S10e, S10, and S10+ are at your disposal, should you choose to buy them. The Galaxy S10e is the most affordable out of the bunch, it’s also the smallest one, the one that comes with a side-facing fingerprint scanner, and a flat display.


The Galaxy S10 and S10+ are extremely similar, the only difference comes to front-facing camera setup. Both devices include three cameras on the back, in-display fingerprint scanners, and curved displays. The Galaxy S10 series pricing starts at $749 in the US, and if you’d like to know more about the differences between Galaxy S10 models, click here.