Google Fixing Some Dead First-Gen Pixels For Free: Report

The first-generation Google Pixel and Pixel XL have some common issues with the motherboard that can cause problems leading to a completely dead device, and if you're having these issues, you may be able to get your device fixed for free. According to users on Reddit, repair outlet uBreakiFix is handling these repairs free of charge for users, with Google reportedly paying for them. The issues that can be repaired for free include common problems related to a defective motherboard and requiring motherboard replacement, such as bootloops, completely dead devices, and common problems with the device's microphone and speaker.

Some users experiencing these issues reportedly took their devices in to be fixed and were later told that Google had paid for the motherboard replacement and everything stemming from that issue as well. Other users, however, have reported getting a runaround of sorts, with some uBreakiFix locations telling them that the repair would not be free, and Google apparently waiting for a specialist team to make a determination as to how to proceed. It does appear that Google is making some effort to take care of users with first-generation Pixel and Pixel XL units with issues that boil down to design and manufacturing problems. At this point, those seeking a free repair will probably be best served by taking their device to their nearest uBreakiFix location for a free diagnostic check, then asking about the motherboard replacement. If the repair chain does not help, contacting Google is probably the next best option.

This seems to be the final chapter in the long and sordid saga of the Google Pixel and Google Pixel XL's widespread motherboard issues. The two phones have seen users reporting issues practically since release day, with Google taking steps to help users on an individual basis at first. This development likely serves as Google's public acknowledgement of widespread manufacturing issues with the devices, which means that the company will probably be offering users a wider and more concrete solution in the near future to close the book on these problems once and for all. The Nexus 5X and Nexus 6P, made by LG and Huawei respectively, both had their own issues of this sort, though they cropped up for different reasons. In the case of the Nexus 5X, for instance, a class-action lawsuit was eventually filed against LG under the assertion that the company had used substandard parts and materials in the phones, leading to all sorts of problems.

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Daniel Fuller

Senior Staff Writer
Daniel has been writing for Android Headlines since 2015, and is one of the site's Senior Staff Writers. He's been living the Android life since 2010, and has been interested in technology of all sorts since childhood. His personal, educational and professional backgrounds in computer science, gaming, literature, and music leave him uniquely equipped to handle a wide range of news topics for the site. These include the likes of machine learning, voice assistants, AI technology development, and hot gaming news in the Android world. Contact him at [email protected]
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