Some owners of the Galaxy S9 and Galaxy S9 Plus are reporting call dropping issues, with others also complaining about what they perceive is a generally poor quality of calls enabled by Samsung’s latest Android flagships. Dozens of such users recently took to XDA Developers forums and other online communities to highlight the matter, with the majority of them revealing they’re using the international variants of the two devices powered by Samsung’s own Exynos 9810 system-on-chip. A small number of other people complaining about dropping calls or having sound quality issues said they’re using the unlocked Snapdragon variants of the two devices, with not a single case involving a U.S. carrier-branded version of the handset being recorded to date.
Original complaints began emerging last week, several days after the Galaxy S9 and Galaxy S9 Plus started retailing on a global level, though the number of users claiming to be affected by such problems is still counted in the dozens, suggesting the issue isn’t widespread. Samsung hasn’t responded to the matter in a global capacity, with only the Spanish unit of the firm thanking one of the users who complained about call reception and stating its technical team is now in the process of looking into the matter. That communication dates back to last Thursday and no update on the situation has been provided so far. Several affected owners who attempted to troubleshoot the phenomenon claim their findings indicate the two devices are dropping calls due to weak signals. The reports themselves appear to span numerous markets even if the number of problematic units remains low relative to the expected sale volume of the new Android flagship lineup, with users complaining about call quality and dropping issues coming from the United States, Spain, United Kingdom, Australia, and other countries.
Originally commercialized ten days ago, the Galaxy S9 and Galaxy S9 Plus are expected to be the best-selling Android smartphones of the year, thus being one of the mobile industry’s most high-profile 2018 releases. While Samsung is predicting the duo will outsell the Galaxy S8 lineup, its pre-order performance is understood to have been weaker, as suggested by the fact that the Seoul-based tech giant hasn’t shared any pre-release performance figures of the Galaxy S9 series.