Some new owners of the Galaxy S9 and Galaxy S9 Plus are having issues with Samsung Pay as the Android app is telling them it isn’t “supported on this device,” according to dozens of user reports posted on the company’s official product forums, as well as numerous social media networks earlier this week. The affected owners of the new Android flagships procured their handsets from a variety of sources and use different wireless carriers, with the current reports being indicative of an issue that’s exclusive to the unlocked versions of the Galaxy S9 and Galaxy S9 Plus powered by Qualcomm’s Snapdragon 845.
While all known complaints on the matter that emerged so far originated from the United States, the same issue may also affect the unlocked Canadian units of the handsets that are identical to the ones offered stateside. The Chinese variants of the devices are also expected to use the same hardware but should come with altered software and still haven’t been officially launched, so the issue is likely to be addressed by the time the new phablets are released in the Far Eastern country. Several affected consumers who contacted Samsung were told the company is aware of the problem and is working on a fix that will be distributed as an over-the-air update in the coming days. Everyone affected pre-ordered Samsung’s latest flagships that have been shipping to consumers since last Friday but will only be officially released on a global level tomorrow.
A number of American consumers are also having issues with their pre-orders placed for the Sprint variants of the Galaxy S9 and Galaxy S9 Plus directly with Samsung, according to recent reports. Multiple people already complained their orders shipped with wrong SIM cards, having been bundled with those from Verizon instead of Sprint. That problem appears to be significantly more contained than the Samsung Pay one, though the root cause of the latter remains unclear. The company’s mobile payments solution recently launched in Mexico and expanded its availability to more credit cards and Android versions in the United Kingdom and India.