OEM Acknowledges Some Technical Issues With The Razer Phone

Razer acknowledged a number of technical issues with the Razer Phone in a series of responses to complaints from consumers posted on its official forums in recent days. The latest update for the device that rolled out last month reportedly introduced a screen flickering problem affecting a small number of users. Among other things, that particular software package was made to address a bug with maximum volume supported by the Android flagship that the first update accidentally reduced, with the issue itself supposedly manifesting itself on all units. While it was successful in doing so, a number of other bugs remain unaddressed but were recently acknowledged, including a somewhat unpredictable behavior of the Camera app. On rare occasions, the default app meant to control the Razer Phone's imaging capabilities automatically applies its built-in filters to photos even when none are selected. While the problem was acknowledged, its origin remains unclear, with one company representative only saying they'll ask its engineers to look into the matter.

A somewhat more prevalent issue reported by owners of the Razer Phone is its tendency to automatically dim its 5.7-inch screen after approximately half an hour of gameplay. This particular bug is believed to only be observable in select games and is also currently being investigated. Finally, some owners of the Android-powered handset complained about their fingerprint readers losing operability simultaneously with their related controls disappearing from the device's system Settings app. Razer confirmed the issue is being looked into but didn't provide more details on the matter, though the number of affected units doesn't appear to be large as only several such complaints were registered on the company's forums.

Originally launched and released in November, the Razer Phone was touted as a compelling, if somewhat niche offering by both consumers and critics alike. Not much has changed in that regard over the next two months and the extent of the newly uncovered issues doesn't appear to be significant enough to warrant a change in the public perception of the first smartphone in the history of the gaming hardware maker. The device recently received an update designed to optimize its imaging and audio performance which was promised in late November, with the firm being expected to stick with its relatively transparent software support policy going forward. It's presently unclear whether the original equipment manufacturer is planning to follow up on the Razer Phone with another gaming-oriented Android flagship in late 2018.

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Dominik Bosnjak

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Dominik started at AndroidHeadlines in 2016 and is the Head Editor of the site today. He’s approaching his first full decade in the media industry, with his background being primarily in technology, gaming, and entertainment. These days, his focus is more on the political side of the tech game, as well as data privacy issues, with him looking at both of those through the prism of Android. Contact him at [email protected]
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