Google and its partner OEMs could have a big lawsuit on their hands over issues with the new Pixel 2 and Pixel 2 XL. The smartphones have been among the most hotly anticipated devices of this year and their specs drew plenty of interest, but the launch hasn’t exactly been smooth. Shortly after the devices started reaching customers, user reports started surfacing regarding various issues, particularly some pesky screen problems with the higher-end Pixel 2 XL. A large law firm, Girard Gibbs LLP, is now interested in the matter and is looking into things to see if a class action lawsuit is due. The firm is investigating Google, as well as LG, which made the Pixel 2 XL, and HTC, which made the Pixel 2.
Most of the user complaints have been about the Google Pixel 2 XL and its screen burn-in issues, and the magnitude of the problem has prompted Girard Gibbs LLP to take a closer look at the claims. The firm’s investigation is mainly focused on the larger and more problematic Pixel 2 XL, but the Pixel 2 is not exempt either as it's also had its fair share of issues. The firm has posted an announcement on its website that it’s looking into reports against Google, LG, and HTC, and is prompting Pixel 2 and Pixel 2 XL owners to come forward and share their experience with the smartphones. As part of its investigation, Girard Gibbs LLP is offering confidential case consultation for free to any disgruntled Pixel 2 or Pixel 2 XL owners who have been facing issues with their new smartphones.
If enough people step forward, report legitimate issues, and are willing to be part of a class action suit, Google, LG, and HTC might have to settle issues in court and it could prove to be quite costly. This is not the first huge class action suit Gerard Gibbs LLP files against a large company, and the law firm is unlikely to back down if it finds enough people willing to back up the claims against the companies. Google has extended the warranty to two years for all Pixel 2 series smartphones worldwide so that at least helps consumers a little bit should problems arise. The base warranty previously covered the smartphones for just one year, not two. It remains to be seen how things will unfold with Gerard Gibbs LLP’s investigation, but more details should surface soon enough.