Google pledged to reimburse all customers who were overcharged for their Pixel 2 smartphones on launch day, the company said in a statement provided to The Verge. Reports of overpriced Pixel 2 and Pixel 2 XL units emerged shortly after the devices went on sale in the United States on Thursday and exclusively pertained to some Google pop-up store locations around New York City. The official statement from the Alphabet-owned company suggests that some of its pop-up stores were selling all models of both smartphones for $31 more by a mistake, with the fault possibly lying on Victra, one of Verizon's licensed resellers and long-term partners managing over 1,100 locations across the country.
Victra was the company handling a number of pop-up stores in New York City, with some consumers providing proof that they were charged $680 instead of $649 for the base model of the Pixel 2 with 64GB of internal flash memory and $780 instead of $749 for the variant with double the storage space. Likewise, the more affordable iteration of the Pixel 2 XL was sold to consumers at some pop-up locations for $880 and not $849, whereas the high-end version with 128GB of storage went for $980 despite Google advertising it as a $949 product. No official explanation for the difference has been given and the change itself presumably wasn't authorized by Verizon seeing how the largest wireless carrier in the country was selling both devices at their regular prices from day one. Activation fees and sales tax also weren't the reason for the price hike as they weren't included in the higher figure in the first place. Google said its representatives will be reaching out to affected consumers "shortly" and reimburse them for the confusion that may never receive a formal explanation beyond being labeled "a mistake."
The Pixel 2 and Pixel 2 XL are now officially on sale in the United States and will soon start shipping in some other countries like Canada, Germany, and the United Kingdom. The Pixel 2 should become available in all target markets by the end of the month, though its larger counterpart is still in limited supply and may not arrive to customers who pre-ordered it before mid-November, depending on the exact country, color, and model.