T-Mobile has introduced two new options for upgrades and device insurance and protection, called Premium Device Protection Plus and JUMP! Plus. Premium Device Protection Plus adds a wide range of new benefits to T-Mobile's existing device insurance, including discounts, priority help desk access, and help with just about any device that can connect to the internet via your T-Mobile phone's hotspot. JUMP! Plus, on the other hand, builds on the existing JUMP! plan by adding in all of the benefits of Premium Device Protection Plus. Both new device plans are available to customers just signing up or buying new phones starting on May 7, as well as customers who signed up or bought a new device in the last 60 days. The new plans cost either $12 or $15, depending on what type of device you're insuring.
Premium Device Protection Plus includes support from a 24/7 team of specialists for lost or stolen devices, as well as monetary insurance for recovery expenses. The new plan upgrades to McAfee protection from the premium version of Lookout found on the lower-tier plans. This means that your data is protected and encrypted, and a stolen phone will automatically snap a photo of its captor and email it to the proper owner, along with its location, similar to apps like Theftie. You'll also get priority access to T-Mobile's own specialists, who are trained to help you not only with T-Mobile's devices, but with things like laptops, tablets, game consoles, and smart TVs, that connect through a T-Mobile phone hotspot. Customers are able to make up to two approved insurance claims per year, though there are no discounts to deductibles; those can still run up to $175 per claim, depending on the device and type of repair. The aforementioned 24/7 support access includes not only device support and help finding a lost or stolen device, but also data security and identity theft protection help.
Older plan types are still available at their old prices, including JUMP!, Premium Device Protection, and normal Device Protection. These older plans favor Lookout, as mentioned above, but the normal Device Protection plan foregoes all of the security features except for the basic physical device insurance.