With some Galaxy S8 and Galaxy S8 Plus buyers in South Korea taking to social media to complain about an alleged reddish tint on the displays of their new smartphones, Samsung has released an official response denying that the warm hue on its latest flagship is a sign of defective hardware. According to an official statement released by the company earlier today, the problem can be easily rectified by going into the Settings app installed on the devices and tweaking the color optimization for the display. In case the color tones on the screen still remain too warm for a customer’s liking, the company has also offered to exchange the phone for a new device at its authorized service centers.
While Samsung is understandably downplaying reports about defective display panels, some industry insiders and supposed ‘experts’ seem to think that the overly red hue may be a sign of hardware failure. According to them, the problem is the result of a faulty GPU chip that is preventing optimal color calibration, resulting in an improper rendering of colors that’s making the on-screen tones look way too warm. However, not everybody is in agreement with that opinion. Some seem to suggest that the problem lies with the ‘Deep Red’ OLED technology integrated into the Galaxy S8 lineup, which is being used for the first time in a smartphone. Certain experts claim that the new tech can make the regular whites turn slightly red, thereby creating a problem for users who are used to the traditionally cooler colors of the Super AMOLED panels on their previous Samsung smartphones.
While the real reason for the reddish tint is yet to be clearly identified, this could be a potential problem for Samsung if the company doesn’t address the issue as soon as possible. The South Korean tech giant is already under significant scrutiny following last year’s Galaxy Note 7 fiasco, and another misstep here will definitely be damaging for the company. Allegations of faulty hardware notwithstanding, Samsung’s latest smartphones have had a great opening, with millions of people pre-ordering the devices in South Korea and around the world.