Report: Consumers Are Disappointed With Galaxy S8's DeX Dock

Some consumers in South Korea who purchased the Galaxy S8 or the Galaxy S8 Plus are disappointed with the Samsung Desktop Experience (DeX) Station that's selling alongside the devices and was even bundled with every pre-order of the most expensive variant of the 6.2-inch flagship, according to a Monday report from Aju Business Daily. The Seoul-based consumer electronics manufacturer is selling its new smartphone dock for 199,000 won — approximately $176 — but many consumers have reportedly already decided to resell their accessory. An opened but mostly unused DeX Station is currently priced at around 80,000 won (≈$71) on South Korea's online reselling platforms, though its average price tag is still declining.

It's understood that the majority of DeX Stations available on the secondhand market in the Far Eastern country are being sold by people who have received them as pre-order bonuses, though that still isn't a good sign for the South Korean tech giant that was hoping its smartphone accessory will be the first successful attempt at commercializing the phone-to-PC concept. While the existence of a thousand or so remorseful buyers isn't necessarily an indication that the DeX dock will disappoint the average consumer, it still suggests that not all people are ready to replace their desktop computers with smartphones, regardless of how powerful their handsets are. In addition to traditional PCs, the DeX Station and future phone-to-PC solutions will also need to compete with Stick PCs that are relatively inexpensive to acquire and can perform just as well as their newly emerged competitors, in addition to offering more compatibility with widely used PC programs due to the fact that they're running established desktop operating systems like Windows and Linux.

Even if the DeX Station doesn't manage to appeal to the average consumer, the Galaxy S8 and the Galaxy S8 Plus themselves are still expected to become huge commercial hits that will outsell their 2016 predecessors and help Samsung generate billions of dollars in revenue. The Seoul-based consumer electronics manufacturer is hoping that the commercial performance of its latest pair of Android flagships will be good enough to compensate for the losses incurred by its mobile division last fall due to the Galaxy Note 7 debacle. While it remains to be seen whether the company manages to achieve that goal, an update on the situation should follow soon.

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