Samsung Electronics has reportedly put together a new QA team dedicated to maintaining product quality control across the company’s portfolio. The team is led by Kim Jong-ho, president and former production chief at Samsung Heavy Industries, who has been working with Samsung Electronics since 1983. Kim Jong-ho will lead product innovation and quality control across multiple Samsung products including home appliances, as well as smartphones.
The Samsung Galaxy Note 7 released in late-2016 has been one of the company’s biggest failures. While the smartphone quickly earned a lot of fans for all the good reasons, sadly the Samsung Galaxy Note 7 was also plagued by a manufacturing defect leading to batteries catching fire, and the company had to issue a mass recall and discontinue the device before it got the chance to truly shine. Evidently, this unfortunate turn of events had cost Samsung a great deal of money, with reports claiming that the company registered more than 7 trillion won ($6.13 billion) in operating losses last year. The Samsung Galaxy Note 7 fiasco also prompted the company to change its quality assurance practices, which brings us to today’s official statement naming Kim Jong-ho the new head of product quality control. According to Samsung Electronics “Kim is one of the best specialists in the manufacturing sector” which is why he will be leading product innovation and quality control across all Samsung products. Over the past 34 years of service at Samsung, Kim Jong-ho occupied leadership positions and pushed research & development mostly in the mobile sector.
These changes in the way the company conducts product quality assurance come at an interesting time given the fact that the Samsung Galaxy S8 is just around the corner and planned for an official unveiling on the 29th of March. Needless to say, Samsung Electronics wants to avoid repeating the same mistakes as last year and we can expect the upcoming flagship phone to undergo scrutiny before release. The Samsung Galaxy S8 will be the first flagship launched by the company after the Samsung Galaxy Note 7 was discontinued, and it’s planned to become the first smartphone powered by Qualcomm’s latest Snapdragon 835 SoC (System-on-Chip), which is manufactured in Samsung’s semiconductor foundries on a 10nm FinFET process.