LG Facing A Class-Action Lawsuit Over Bootloop Issues

LG, unfortunately, has become synonymous with many power users for an issue with their G4 and V10 smartphones, and those are bootloops. Now, it looks like LG is part of a Class-Action Lawsuit now over over these bootloops and more specifically, how LG handled these bootlooped devices. The lawsuit got started this month in a California federal court, and owners are claiming that these bootloop issues had made their "phones inoperable and unfit for any use." In other words, they are saying that their phones became bricked, which is essentially what happened.

Over the past two years, since the LG G4 was announced, there have been many complaints all over the Internet about these issues. Then the V10 followed later in 2015 when it was announced. One of the LG G4 users that is part of this lawsuit noted that he had to replace his LG G4 twice, and his third unit constantly freezes. LG had acknowledged the issue last year, noting that this was the result of "loose contact between components." The company began offering replacement devices for their customers, but they were also continuing to manufacturer smartphones with the bootloop defect still intact.

What's more damaging for LG is the fact that they did not initiate a recall for their devices that had these bootloop issues. The units that were replaced, were replaced with defect units and they didn't replace those that were out-of-warranty. Which is actually common, but given the issue, LG should have taken the extra step to replace them for their customers. The big issue behind the bootloops was actually the way the processor was soldered to the motherboard. It was not attached completely, or correctly, which means that these devices were not able to withstand heat (remember these were running the Snapdragon 808, which was notorious for having issues with heat), and that is what caused the device to bootloop and sometimes randomly reboot.

LG has not yet made any comment about the suite, and they likely won't mention anything until the case is completed. That is because they are unable to talk about ongoing cases, which is quite normal when it comes to lawsuits.

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Alexander Maxham

Head Editor
Alex has written for Androidheadlines since 2012 as Editor of the site and traveled the World to many of the biggest Smartphone and Technology events. Alex has a background in Technology and IT and Deep Passion for Everything Android and Google. His specialties lay in Smartphones of all budgets, Accessories, Home Automation and more. Contact him at [email protected]