Ask Wiz – Your Tech Expert launched on the Google Play Store today following months of beta testing, startup Ask Wiz announced. The Tel Aviv, Israel-based company revealed that its tech support platform was used to resolve approximately 100,000 real-life cases during beta and is now ready to be deployed worldwide and hopefully help more people with their tech issues. In addition to the Google Play Store, Ask Wiz – Your Tech Expert is also available directly within Facebook's Messenger app on both mobile and desktop.
According to its creators, Ask Wiz – Your Tech Expert was designed as an alternative to traditional tech support services that the Israeli company feels are extremely outdated and not particularly efficient. The solution was built around artificial intelligence (AI) technology that can inform users and connect them to a relevant tech expert. While the Ask Wiz chatbot wasn't designed to be the ultimate tech support tool, it can also answer a variety of questions on its own. However, its primary purpose is connecting you to an expert that's knowledgeable on the matter you're having issues with. Apart from connecting people having technical issues with individuals who can help resolve them, the Ask Wiz bot also inspects all conversations within the app and uses deep learning algorithms to analyze them and become better at providing support over time. In addition to receiving tech support, people can also offer their help to the online community by becoming a so-called Tech Wizard of Ask Wiz – Your Tech Expert. As of this writing, the platform already has over 2,000 active experts and continues to add more people to its team. Tech Wizards receive between $2 and $10 for each successfully resolved case and will likely receive a portion of future subscription fees that the Israeli startup is planning to introduce later this year.
Refer to the gallery below to see some screenshots of Ask Wiz – Your Tech Expert on mobile and desktop. The former version of the app is compatible with most devices running Android 4.0.3 and newer versions of Google's operating system, while the Messenger chatbot has no particular requirements and should be available to everyone using Facebook's IM solution.