Rumor: Pixel Repairs Not Handled by Google in UK

The Google Pixel and Pixel XL smartphones were introduced last month as the first ever devices that were made by Google both in terms of software and hardware. HTC is manufacturing these handsets for Google, but the Mountain View giant has had full control over what HTC is making. That being said, the Google Pixel and Pixel XL are really great devices, presuming you have the money to purchase them, of course, as they’re quite pricey. Now, these two devices do cost a lot, so you definitely don’t want to break them, but what happens if you do? You just take them back to get repaired, right? Well, of course, but it seems like one consumer had a negative experience in the UK, read on.

We’ve received a word from Mr. Chris Gordon quite recently, who is located in the UK, and had purchased the Google Pixel recently. Well, Mr. Gordon had managed to break the display on his Google Pixel, though we don’t know how that happened, as he did not explain it to us, besides, that’s not the point. The point is that he had, allegedly, contacted Google, and the company advised him to take it to a mobile repair agent in the UK called SBE. Now, Mr. Gordon claims that SBE UK is contracted by Google as their official Pixel repair agent in the UK, but we're unable to confirm that at the moment, as Google's Nexus devices were usually shipped directly to the company before. In any case, Mr. Gordon was expecting SBE to fix his Pixel smartphone, but the company said that they cannot do that for 8 weeks or so because they don’t have a spare screen lying around, which is, of course, a problem. Now, needless to say, SBE should have a spare screen for the Google Pixel devices if they’re contracted by Google, and we’re sure that Mr. Gordon is not the only person who has managed to break Google Pixel’s display, such things happen and we’re hoping that the situation will be resolved in the near future.

Considering SBE UK told Mr. Gordon that the replacement screen unit won’t be available for 8 weeks, we’re presuming that Google is facing shortages on that front, which would not be that surprising considering this is an OLED panel we’re talking about, in both Google Pixel and Google Pixel XL’s case, only the resolution is different. As some of you probably know, OnePlus is having some issues keeping up with the demand for the OnePlus 3 due to the inclusion of the OLED panel, so it’s no wonder Google is in the same boat considering the demand. Needless to say, take this info with a grain of salt as none of this info has been confirmed by the company, as we've already mentioned.

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Kristijan has been writing for Android Headlines since 2014 and is an editor for the site. He has worked as a writer for several outlets before joining Android Headlines, and has a background in writing about Android and technology in general. He is a smartphone enthusiast that specializes in Android applications, and that platform in general. Contact him at Kristijan. [email protected]