The Samsung Galaxy Note 7 continues to be a topic of conversation for all the wrong reasons. After several Galaxy Note 7 units caught on fire due to battery issues, Samsung issued a global recall and prepared a replacement program for Samsung Galaxy Note 7 owners. The problem seemed to have been identified, fixed, and sales have been resumed in most markets including the U.S. However, earlier this week the Samsung Galaxy Note 7 reached the headlines once again when an alleged replacement unit caught on fire and caused a plane evacuation at Louisville Metro Airport in Kentucky. A new investigation is now taking place as the U.S. Consumer Product Safety Commission is trying to determine whether the replacement units it previously approved have any battery issues, and while the investigation is ongoing, Sprint is apparently working on yet another replacement program for Samsung Galaxy Note 7 owners.
According to Recode citing a Sprint representative, the mobile carrier “is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones”. This decision comes after the alleged replacement unit ignited on the plane at Louisville Metro Airport, and according to the Sprint representative “if a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window”. In other words, Samsung Galaxy Note 7 owners who have acquired their smartphones through Sprint will be able to replace their replacement units with another device of their choice, at least until the Consumer Product Safety Commission determines the cause of the latest incident involving the alleged replacement unit.
Meanwhile, T-Mobile has resumed sales on Wednesday and continues to offer the (replacement) Samsung Galaxy Note 7 to willing customers. However, T-Mobile also confirmed that Galaxy Note 7 owners can exchange their devices under the carrier’s standard “remorse” policy within 14 days of purchase. AT&T and Verizon have not made any further comments on the matter, but regardless, all carriers continue to offer refunds, credit towards another purchase, or replacement units for the original Samsung Galaxy Note 7 as part of the initial recall.