Even though Samsung ordered an unprecedented second recall of Galaxy Note 7 and permanently discontinued the device, the drama surrounding its latest flagship is far from over. The South Korean tech giant is obviously in a horrible position but it's hard to claim that it's been handling this situation particularly well. Samsung has recently been facing a lot of accusations regarding its business practices which led to the Galaxy Note 7 fiasco and the lack of transparency which followed the entire ordeal. Things have now gone from bad to worse as reports emerged that the company is refusing to pay for damages caused by Galaxy Note 7 fires.
One John Barwick from Marion, Illinois had a significant portion of his bedroom destroyed when Samsung's latest flagship exploded while charging on his nightstand in early September. Chemicals from the device ended up on Barwick's bed, carpet, and curtains while the explosion itself wrecked the nightstand. According to the Marion resident, the cost of replacing his damaged property amounts to approximately $9,000. However, after a lot of back-and-forth with Samsung and its insurance company Samsung Fire & Marine Insurance, it turned out that the best deal Barwick can get without a legal battle is a depreciated value of his damaged items.
A South Carolina native Wesley Hartzog had it even worse. After a garage fire which he blames on his Galaxy Note 7 left his house uninhabitable, he was forced to take his two underage daughters to a hotel at his own expense after Samsung initially promised to pay for their accommodations but subsequently refused to do so. One month later, an investigation is still ongoing and Samsung finally agreed to temporarily pay for an apartment for Hartzog but still doesn't seem keen on settling other damages.
Another similar case happened in Richmond, Virginia, where one Shawn Minter claims that his Galaxy Note 7 endangered his wife and infant son after the device started melting and filled their bedroom with thick smoke. Minter even showed proof of his interactions with Samsung whose representatives subsequently failed to show up and even inspect the device. He's currently also dealing with Samsung's insurance company and doesn't sound terribly satisfied with their initial responses.
All in all, it's a bit puzzling how Samsung seemingly isn't interested in settling claims for damages related to Galaxy Note 7 fires as soon as possible given how there's currently "only" around 100 of them in the US. While the company is certainly afraid of fake claimants, it doesn't seem terribly wise to drag this whole affair out as the claims represent an insignificant amount of money for a company as big as Samsung and this entire ordeal has already damaged its brand enough as it is.