Samsung Is Exchanging Second-Hand Galaxy Note 7s As Well

Samsung is still the number one smartphone manufacturer in the world, though their latest flagship handset turned out to be a true failure. The Galaxy Note 7 was announced back in August, and at first, it seemed like it will be a success for the company. Pre-orders were coming in really fast, but once the first Galaxy Note 7 units started reaching consumers, negative reports started coming in. The Galaxy Note 7 units shipped with malfunctioning batteries which caused them to explode while charging (at least that's what Samsung said initially), and even though Samsung replaced those units with new ones which were supposed to be safe, the same started happening with those phones as well. Following such turn of events, the company had decided to scrap the phone altogether, and cut their losses.

Speaking of losses, latest reports suggest that the company could lose around $17 billion thanks to the Galaxy Note 7 failure, and the company also adjusted their quarterly profit projections because of it, they’re expecting 33% less profits due to recent Galaxy Note 7 issues. That being said, the company is accepting Galaxy Note 7 returns as we speak, as do their official partners which have been selling the device. Now, we have some good news for those of you who are not a first owner of a Galaxy Note 7 handset, as you’re also able to return the device without a problem, here’s what Samsung had to say on the matter: “Any customer who bought a Note7 [used] should contact us directly at 1-844-365-6197 to exchange their device. We are working as quickly as possible to make the service experience for our customers as quick and smooth as possible and we are grateful to our Note7 customers for their patience during this time.”

That seems quite straightforward, right? All you have to do is contact Samsung directly and the company will give you further instructions, and make sure that the Galaxy Note 7 is back in their safe hands. Before you return it, however, make sure to power down your Galaxy Note 7 (immediately, if at all possible), just in case, as we’ve seen far too many explosions of the company’s latest phablet, and some of those units were not even charging at the time, so it’s better to be safe and turn off the device before you ship it back to the Korean tech giant.

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Kristijan has been writing for Android Headlines since 2014 and is an editor for the site. He has worked as a writer for several outlets before joining Android Headlines, and has a background in writing about Android and technology in general. He is a smartphone enthusiast that specializes in Android applications, and that platform in general. Contact him at Kristijan. [email protected]