The Galaxy Note 7 has been a serious problem for Samsung ever since it started shipping to consumers. At first, it seemed like the Galaxy Note 7 would be a great success for the company, and judging by the initial pre-order numbers and interest, it probably would have been, if a number of units didn’t have battery issues. As soon as the Galaxy Note 7 units started arriving to consumers, we’ve seen a number of reports saying that those phablets are exploding while charging (some of them). Since then, Samsung had admitted that particular Galaxy Note 7 units are having battery issues, and the company had to globally recall the Galaxy Note 7 units. Samsung had replaced the majority of those phones in the meantime, but it seems like new units are having battery issues again, which forced this South Korean tech giant to halt sales and replacements of the Galaxy Note 7 units.
That being said, Samsung had announced this yesterday, and now the CPSC has something to say as well. The Consumer Product Safety Commission (CPSC) said that they stand by Samsung’s decision to halt sales and exchanges of the Galaxy Note 7 units. The Chairman of the CPSC, Elliot Kaye, says that this is the “right move” by the company, and he had also added that “no one should have to be concerned their phone will endanger them, their family or their property”. CPSC’s Chairman also urged consumers to continue reporting issues with the Galaxy Note 7 units, and that whoever purchased the device should receive a full refund. Speaking of which, the major US carriers are no longer selling the Galaxy Note 7, and are currently offering other devices as replacements to Samsung’s flagship phablet, though you can ask for a refund as well, of course, as already mentioned.
Samsung really can’t catch a break with the Galaxy Note 7, and it might be time to cut their losses and move on. This is a really tricky situation Samsung is in, the company will lose a lot of money because of the Galaxy Note 7 fiasco, of course, but they’re probably more worried about their reputation. If this was a smaller company, they’d probably go bankrupt at this point, but this is Samsung we’re talking about. It will be interesting to see what comes next for them, and how will the company regain consumers’ trust.