The Samsung Galaxy Note 7 is the most powerful smartphone Samsung has ever released. This phablet was announced at the beginning of last month, and it has been launched in a number of markets all over the world. Unfortunately for Samsung, though, several reports surfaced reporting issues with the device. Some users have been reporting S Pen stylus problems again, the S Pen gets stuck if pushed hard enough, though such problems often occur due to misuse of a device, rather than anything else. More serious issues did surface though, several Galaxy Note 7 phablets exploded while charging, and people immediately started suspecting issues with the phone’s battery, read on.
Samsung had released a statement quite recently, saying that they’re investigating the issue, and earlier today rumors started popping up, saying that the company might recall Galaxy Note 7 units due to such issues, not to mention that the company halted sales until it gets to the bottom of this. That being said, the company has just released a new statement regarding all this, and it seems like they’re recalling the Galaxy Note 7, as rumors suggested. Samsung said the following: “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue”. In addition to this, the company has also said that they’ve received 35 defective unit reports thus far, and the company is further investigating battery issues.
In the middle of the company’s official statement, Samsung has confirmed that they have stopped selling the Galaxy Note 7. In addition to that, the company said that they will replace Galaxy Note 7’s which have already been shipped to consumers over the coming weeks. Samsung seems committed to the cause, as they’ve mentioned that they’re working hard in order to make the replacement procedure as painless as possible. There you have it, those of you who have purchased one of Samsung’s Galaxy Note 7 units already will be able to replace the device in the coming weeks, should you choose to do so. Samsung is still not sure how many units are affected by the issues, at least they did not mention it in their report, but it’s hard to believe every single unit has such problems, of course. In any case, stay tuned, we’ll keep you posted.
UPDATE: Head of Samsung Mobile, DJ Koh, said that only 24 units on a scale of 1 million are affected by battery issues.