How To: Replace Your Galaxy Note 7 If You Live In Canada

Unless you’ve been living on another planet the past two weeks, you will have heard about the Samsung Galaxy Note 7 fiasco. Pre-orders were overwhelming, reviews were great, and sales were brisk – so much so that Samsung had to delay the launch in a few countries to ensure they had enough devices to satisfy the current demand. Then, information popped up that one had exploded, then another – Samsung halted sales and did their own study and found out there was a small percentage of defective batteries causing the problem. Samsung had no recourse – due to the non-removable battery design – and had to issue a total recall, which is looking like it could cost Samsung financially quite a lot. Not to mention the bad publicity and those customers that went elsewhere.

Now the big question is how does a current Galaxy Note 7 owner that lives in Canada exchange their device for a new one? Or possibly switch to another smartphone? Well, there are options and here is a recap of those details. Samsung has put up their exchange page where users can give Samsung their relevant information. Once submitted, you should receive a response within 48 hours, and if you have any questions you can call 1-800-517-3507 to get an answer. The form will give you the option of having a new one shipped to you, or you can pick up your replacement in a local store.

In terms of the carriers, Telus seems to have the most customer friendly policy as they state that if you bring in your Galaxy Note 7 now, you can get a loaner until the new Note 7s arrive or exchange it for a new device of equal or lesser value. They said, “Out of an abundance of caution, we recommend that you return your Note 7 and take advantage of your replacement options.” Bell is putting the options back in Samsung’s hand by offering toll-free numbers if you want to discuss it or if you purchased your device online. Bell will also allow you to exchange it for a Galaxy S7 Edge or another suitable phone if you do not want to wait – so no temporary loaners. To round out the Big Three, Rogers will allow you to send back your Note 7 and get a loaner from the store or exchange it for a different device. Normally you have 15 days to return a device, but the Note 7’s return has been extended to 30 days, and no restocking fee is charged. SaskTel said they would call their customers to return the device for a refund. MTS claims to have already called all of their customers to offer them a loaner or refund while Videotron has not yet announced a policy but will soon call their Note 7 customers.

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Cory McNutt

Senior Staff Writer
Cory has written for Androidheadlines since 2013 and is a Senior Writer for the site. Cory has a background in Accounting and Finance and worked for the FBI in the past. From there he pursued his Masters in English Literature. Cory loves Android and Google related technology and specializes in Smartphone Comparisons on our site. Contact him at [email protected]
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