Samsung Confirms Galaxy S7 Active Waterproofing Issues

The Samsung Galaxy S7 - unlike its predecessor – was given an IP68 certificate, meaning that the device can survive underwater at depths of up to 1.5 meters for up to 30 minutes. This characteristic was also bestowed upon the Galaxy S7 Active released by AT&T a couple of months ago in June, but following a water-resistance test conducted by Consumer Reports, it was determined that the Galaxy S7 Active variant was not as efficient in keeping water away from its internals as its standard counterpart. Samsung replied by stating that they “stand behind” the Galaxy S7 Active’s IP68 certificate, but more recently the company backtracked and confirmed that, indeed, some Samsung Galaxy S7 Active units are faulty and their water resistance is compromised.

According to Samsung, the problem causing some Galaxy S7 Active variants to take water damage was found in the production line, and the issue has been resolved. Additionally, Samsung is willing to replace units damaged by water within the standard one-year warranty, but not beyond. This can be quite problematic given the fact that Samsung doesn’t seem to want and disclose any additional information about the exact nature of the issue, or the serial numbers that have been affected by this issue. In other words, there’s no way for Samsung Galaxy S7 Active owners to determine whether or not their unit is or isn’t truly water-resistance before the one-year warranty runs out, unless they are brave enough to take a risk and willingly dip the smartphone in up to 1.5 meters of water. Initial tests from Consumer Reports have shown that the device is very susceptible to water damage even in shallow water, so if you want to test the smartphone’s waterproof capabilities on your own, it’s better to be prepared for the worst case scenario.

Meanwhile, although both Samsung and AT&T are keeping rather quiet on the matter, Consumer Reports states that according to AT&T’s director of global media relations, Emily J. Edmonds, “New Galaxy S7 Active devices have been shipping to AT&T stores. As previously stated by Samsung, the production issue has been resolved and we have received very few customer inquiries”. She added that “Any owner with water damage will receive a replacement under the standard limited warranty”. In other words, Samsung won’t offer lifetime warranty for the faulty units, and although new stock seems to have been shipped to AT&T, prospective Samsung Galaxy S7 Active buyers don’t seem to have a way of determining whether the unit they are about to buy is part of the old or the new stock.

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