Samsung+ Adds Live Support, Exclusive Content and More

Since the original Galaxy S was launched way back in 2010 each successive device in the Galaxy S range has become more and more popular, and Samsung have definitely made a name for themselves. Aggressive marketing campaigns, such as those that took on Apple with the release of the Galaxy S III and big marketing spends have made the Samsung name more than just a manufacturer of electronics, but a brand in its own right. A brand like this needs a presence everywhere, and the Samsung+ app is how they can communicate directly with customers in the US on their Samsung smartphones or tablets, and it's recently gotten a big update. If gold-plated Galaxy S7 Edge devices weren't indication enough, it's clear that Samsung has become a big deal in the technology world.

The Samsung+ app will now offer Samsung users a way to get live chat support on-demand, whenever and wherever you might be including video chat and such. A big part of the new version 3.0 release of the Samsung+ 3.0 is the new Samsung Assist feature, which will allow representatives to remotely control a user's device to help teach them how to use certain features of their device. This is the sort of feature that would be good for those new to smartphones or perhaps the elderly, not having experience with such devices before. Either way, this is the sort of thing that will appeal to a lot of users. The Diagnostics feature might be a little more useful for experienced users and will compare figures and stats of your device to those that Samsung expects from your device in order to see if something could be wrong or not. This works on things such as battery life and storage.

More than just added support features, the new Samsung+ will offer exclusive content and offers for Samsung users through the Galaxy Life feature. Community features are added here as well, and all-in-all, this seems like a solid update to an app that might not be for everyone, but offers Samsung users a few extras and a safety net for those unsure of how to make the most of their device. The new version of the app, version 3.0, is live in the Play Store right now, and there's a little taste of what the app has to offer in the gallery below. It goes without saying however, that the app is only going to be good for those with a Samsung smartphone.

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About the Author

Tom Dawson

Former Editor-in-Chief
For years now I've had a heavy interest in technology, growing up with 8-bit computers and gaming consoles has fed into an addiction to everything that beeps. Android saved me from the boredom of iOS years ago and I love watching the platform grow. As an avid reader and writer nothing pleases me more than to write about the exciting world of Android, Google and mobile technology as a whole.