Rogers had two announcements – one concerning their updated MyRogers app and the other involves some bug fixes for their Netflix competitor, Shomi. Ever since Guy Laurence took over as CEO of Rogers and implemented his Rogers 3.0 plan, their focus has been on customer satisfaction – and a recent independent survey has shown a remarkable decrease in subscriber complaints. Updates to MyRogers app should help customer satisfaction go even higher as one of the new features allows the user to setup notifications for their data usage – it will now warn you if you are nearing your data cap. Users will also be able to complete a ‘forgot password/username’ request from within the app as well as change your account password or voicemail password. You can even setup pre-authorized payments and even see the details of your plan – this is very much like the My Verizon Mobile app that we enjoy in the US. If you are a Business customer with Rogers you can view the total balance on your account directly from within the app – a flaw in the previous version was causing a lot of frustration within their business customer base.
The Shomi update focused mostly on fixing bugs in the system – you could be watching something, and a glitch could show up and ruin your viewing experience. The Android navigation bar is now hidden during playback, as well as fixing an error that would stop the video playback if an ad blocker was installed. It also plays nicer with Chromecast devices and the discovery is much better. They promise that the app will “recover more gracefully when the internet connection is lost,” and you will no longer be stuck in the landscape mode. Rogers add more features for using Shomi on an Android tablet.
Shomi (Show Me) can be accessed via a tablet, smartphone, online, an Xbox 360 and set top boxes. It is very much like Netflix, but they claim you will get more content, and it will come to Shomi faster than you would receive it with Netflix. Shomi does have the most popular shows on TV, but also carries old series from the past – including cult classics and films. Thirty percent of the content is Canadian TV shows and classic movies.