Over the past 10 days, several Motorola Moto X Pure Edition owners have confirmed an issue with their smartphones; an issue that seems to be linked to the device’s display driver. The problem came to light through a sub-Reddit dedicated to Moto X Pure users, where the image below was shared by the original poster showing a glitch gray area behind the smartphone’s navigation buttons. At the moment, no official fix seems to be available, but users have reported that the problem can be temporarily fixed with a reboot.
The Motorola Moto X Pure Edition was announced last year in July, and was released in September in two main variants: the Moto X Pure Edition aimed at the U.S. market, and the Moto X Style, which is virtually the same device with a different moniker for the global market. The Motorola Moto X Pure Edition (and its counterpart) was released with Android 5.0 Lollipop out of the box, and later in December 2015, the handset began its journey towards Android 6.0 Marshmallow. However, it wasn’t until recently when several Moto X Pure Edition owners have revealed and corroborated their own stories in regards to the existence of a graphics bug. The issue seems to appear at random, and judging by the experiences shared by several Moto X Pure Edition owners on Reddit, the problem is most likely linked to software issues (presumably the display drivers) rather than faulty hardware, which is good news.
Motorola has yet to address the issue but now that multiple reports are popping up, it’s possible that the manufacturer will release a fix in the foreseeable future, otherwise, perhaps the upcoming Android 6.0.1 Marshmallow update will solve the problem. In any case, some Moto X Pure Edition users seem to have been able and fix the issue by rebooting or hard resetting the phone. Mind you, this doesn’t seem to be a permanent fix, as several users have reported that the problem reoccurs at random. Still, until Motorola releases an official patch (hopefully soon), it’s good to know that the problem can be somewhat avoided. At the moment, it's unclear if the Moto X Pure Edition is the only affected device, or if the Moto X Style is in the same boat.