It’s safe to say that every operating system, whether it was designed for mobile, the PC market or otherwise, comes with its own quirks and bugs. This is why software developers tend to release patches on a regular basis, and this is also one of the reasons why there are multiple minor software releases in-between each major version of Android OS. However, some bugs tend to outlast others, and in the case of Android OS, there seems to be a persistent bug affecting Google’s Messenger application (and not only) since the release of Android 5.0 Lollipop. The issue causes Messenger to crash, and while Google has yet to solve the problem, there seems to be an easy way for users to avoid it.
Numerous Android users seem to have encountered the “Could not start Messenger” error at one point in time, and apparently the error occurs when a user attempts to reopen the Messenger app from the list of recent applications. Although the issue was brought to Google’s attention by Nexus users, the problem doesn’t seem to be limited to the Nexus lineup, and appears to affect Samsung Galaxy smartphones too, as well as some of Motorola’s handsets including the Moto G (2nd Generation). The update to Android 6.0 Marshmallow doesn’t seem to have solved the problem, and it’s difficult to tell how many other brands and smartphones are affected.
Fortunately, this persistent little bug isn’t too severe and can be easily avoided. As it turns out, the issue seems to occur only when the user tries to reopen Messenger after minimizing the application by pressing the “Back” key. However, minimizing the application using the “Home” button instead will not cause Messenger to crash upon reopening the application from the recent apps list. As such, some users who tend to minimize their applications using the “Home” key may have not been aware that the problem exists to begin with, but if they’re adventurous enough they can now try to recreate it. It’s also interesting to note that Google Messenger is not the only app affected by the problem, and users have reported that the issue can also occur when using Facebook Messenger. With that in mind, until Google releases a fix, you may want to make a habit of minimizing your Messenger applications using the “Home” key and avoid frustration.