Google has relatively recently announced not one but two Nexus smartphones, the Google Nexus 5X, designed and manufactured in partnership with LG, and the Google Nexus 6P, which is designed and manufactured in conjunction with Huawei. Unfortunately, whilst the smartphones were available for pre-order on the day, the early shipments of the devices has not gone without a hitch. To be specific, we have seen stories across the Internet of Nexus 6P devices ordered a few days ago and having already arrived, but of devices ordered at the end of September still not arrived. It’s true that Google has deliberately not included a shipping date until the smartphone was paid for and for the most part, Nexus customers did not mind so much as they reasoned that the device would be worth waiting for.
It’s at this point that Nexus 5X and Nexus 6P customers go their separate ways, as the Nexus 5X started shipping in late October. In a relatively short space of time, many people started seeing their credit cards charged with the Nexus 5X order and shipping notices appeared in Gmail accounts. These Nexus 5X devices have been arriving with happy customers, but this has left Nexus 6P customers out in the cold as only a few devices have shipped. The device, available in three different sizes and two colors, has been in and out of stock on the Google Store in conjunction with supply and demand difficulties. Google and Huawei have explained that there are manufacturing issues with the Nexus 6P but they are working on the project. And now the Google Store has angered many customers (and we hope not once-preorder customers!) by Tweeting that “Nexus Orders are Shipped in Order Received.” However, this does not explain why some customers who only ordered the device after reading the initial batch of hardware reviews, and promptly ordered their device, have received the smartphone whereas those customers who jumped on the preorder bandwagon in September are still waiting.
As you might imagine, following the Google Store’s tweet, many people responded. Some were, shall I write, less kind than others. Many are complaining that they are aware of orders for the same color and capacity combination as their device, having been placed after their own, already shipped. We will wait and see if the Google Store will respond, either on an individual basis or to Twitter.