T-Mobile CEO Burns AT&T Over Harsh Email Response

October 13, 2015 - Written By Justin Diaz

Public Relations can be a challenging task, but it’s apparently not too challenging for AT&T’s Chief Intellectual Property Counsel Thomas A. Restaino, who was found to respond to an email sent to AT&T CEO Randall Stephenson by a loyal customer Alfred Valrie who simply had some ideas he was hoping AT&T would take into consideration. Restaino’s response likely comes off a little harsh, stating that they (AT&T) would have to respectfully decline to consider Alfred’s suggestion because AT&T doesn’t “entertaining unsolicited offers to adopt, analyze, develop, license or purchase third-party intellectual property … from members of the general public.” In true Legere fashion, T-Mobile’s outspoken CEO John Legere is having a field day with the situation by openly accepting the ideas of AT&T customers.

Legere is giving customers (AT&T or otherwise) the chance to send their ideas to himself and T-Mobile in a couple of different ways, either by sending emails [email protected], or through two new options as part of the Ideas For Randall Stephenson campaign, including sending responses to [email protected] or via Twitter with the accompanying hashtag #IdeasForRandall. Legere also mentions that they will keep a collective of all the best ideas and send them to AT&T’s CEO and his lawyers stating that they’ve already fixed those suggestions with their own network. It’s a purely antagonistic approach, but one that is surely going to gain T-Mobile some attention and might even cause some customers to consider a switch.

AT&T’s formal response to the initial response from Restaino is that it was merely a tactic to protect themselves on a legal level. Nevertheless, this hasn’t stopped them from appearing as if they care less for the customers opinions than they proclaim. T-Mobile was quick to point out that they value their customers opinions quite highly¬†and are more than happy to offer customers the opportunity to see how much they care. John Legere states “It absolutely amazes me that Randall would tell a lifelong customer to basically go away and talk to my lawyers. I interact with customers on a daily basis so I can hear their ideas firsthand. It’s called living in the 21st century.” If you’re a long time customer of AT&T and you have or have had a few ideas for AT&T but were and are hesitant to send them off for fear of receiving the same response, now you have another choice.