Sprint has been making plenty of changes to the network since their new CEO Marcelo Claure took over, mostly on the actual network side of things with a few revisions here and there to plans and service offerings. One of the newly launched programs Sprint has introduced is called Direct 2 You, which it states they’re using to revolutionize the wireless experience for consumers. What Sprint’s Direct 2 You program offers is the ability for customers to have the device activation or upgrade experience brought to them personally wherever it’s most convenient, whether that be at home or at the office, or virtually anywhere else. All that’s required of the customer is to call and make an appointment at their local supported retail store and get things going.
As of earlier this morning, Sprint announced that they were officially expanding the covered areas where they’ll offer Direct 2 You services to include a few new locations of Kansas City, Miami, and Chicago and that the services will be available from June 1st, with additional locations opening up throughout the year. Also in June, Sprint plans to bring Direct 2 You services to San Francisco, New York City, and Denver as well. According to Sprint’s VP, the ability to serviced for their wireless needs inside of their own homes or another specific location is something customers have been asking for, and Sprint has decided to accommodate.
Once customers schedule an appointment for the Direct 2 You service, a dedicated Sprint expert comes out to the designated location in a Sprint branded vehicle, (just in case there’s any confusion on who is showing up at your door) with everything they need to get the customers set up on a new device. Since people’s time is important and they can’t always squeeze in the time to make it to a store and complete these wireless plan related tasks, this takes that hassle for Sprint customers out of the picture and allows them to work things around their schedule. Along with the setup of a new phone, the trained Sprint expert helps customers to transfer their photos, contacts, videos, apps, and anything else they need or want moved to the new device. After the transfers, customers can engage in a tutorial and setup of the device as well provided they want that kind of help. It’s certainly a different approach to serving customers’ wireless needs, and if you live in one of the currently supported areas it won’t be long before you can try things out for yourself.