AT&T Memo Suggests Galaxy S6 And S6 Edge Packaging Might Be Turning Devices On While In Transit

The last month has been filled with Samsung talk. This is because the company on March 1st finally unveiled their highly rumored and speculated upon flagship device, in the form of the Samsung Galaxy S6. Along with the Galaxy S6, came its partner edge variant in the form of the Galaxy S6 Edge. The two devices were met with a warm reception which has helped to further fuel high expectations for the devices, their sales and expected number of units to be shipped before the year is out.

Follow on from this, the reports emerged a couple of weeks ago from all the main U.S. carriers that they had begun opening their pre-orders and were allowing potential customers to pre-order the device ahead of its scheduled global launch date of April 10th. This was also followed by multiple reports that some of the carriers has already begun shipping the devices to customers. Those carriers included the likes of AT&T, for whom it was reported over the weekend had begun fulfilling pre-orders ahead of April 10th.

Well, it seems if you own a Samsung Galaxy S6 or S6 Edge from AT&T, you might end up with a fully battery-depleted device once it is delivered. Reports are coming in that AT&T have been sending out a memo advising their staff internally that the boxes in which the devices are shipped in, might be causing the devices to accidently turn on. As a result, there is a chance that the device will have used up its battery supply prior to arrival. The memo sent to Phone Arena (source link below) states that if the employees receive calls from customers stating that they cannot turn on their devices, then they are to advise the customers to charge the device first, to make sure it has not been affected by this issue. Further highlighting that if the device has fully being depleted, it may need a few minutes of charging before any signs of life are noted. It is not clear at the moment, if this is an AT&T only issue or likely to be the case for all carriers. However, the memo does state that it was Samsung who first noted the issue and as such it is a possibility.

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About the Author

John Anon

John has been writing about and reviewing tech products since 2014 after making the transition from writing about and reviewing airlines. With a background in Psychology, John has a particular interest in the science and future of the industry. Besides adopting the Managing Editor role at AH John also covers much of the news surrounding audio and visual tech, including cord-cutting, the state of Pay-TV, and Android TV. Contact him at [email protected]
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