TELUS has overhauled more than just its website – they have changed their Device Care program and they expanded their T-UP! Program (early upgrade) to include its entire product line…not just the iPhone. While they were at it, TELUS revamped their website to make it easier to use and navigate – it has a real modern look and feel.
There are two levels of device insurance – TELUS Device Care and Device Care Premium – that start at $6 per month or $99 on a two-year contract. You automatically have a one-year warranty and the Device Care increases it to two years. It even covers physical or liquid damage replacement with a $49 one-time service charge. This basic service is available for all devices except the iPhone – which uses their AppleCare+ program. Surprisingly, the both the Device Care and AppleCare+ costs the same amount. The Device Care Premium will run you $11 a month or $179 on a two-year contract and adds lost or stolen coverage from $80 to $200 based on the device, and is available on all devices.
TELUS introduced their T-UP! Program to allow customers, who always want the latest and greatest device, but don't want to be bothered trying to find a buyer for your old device. When TELUS first introduced the program for a $10 monthly fee – this allowed the customer to trade-in their device after a 12-month period for a brand new smartphone. The customer is required to trade in their old device, which prevents them from selling their old device, but in exchange, TELUS forgives the remaining device subsidy. The revamped T-UP! Program covers all devices in the TELUS line-up – Android, BlackBerry, and Windows Phone – of course, the device must be in good working order and include the battery and cover.
This is all happening at a time when Canadian customers are looking for some competition and lower prices – while most all of the carriers are raising them and/or reducing the amount of data on their plans. Please hit us up on our Google+Page and let us know what you think of the changes made at TELUS – from their website to their programs…as always we would love to hear from you.