Yes, those are words straight from Amazon’s CEO, Jeff Bezos. He took a nice stab at Android forums today, talking about when he has a question about his Android device. Last fall, with the Amazon Kindle Fire HDX, Amazon introduced MayDay, which is basically their 24/7 live tech support for their devices. It’s a pretty cool concept. You can hit the MayDay button from the notification pull down and an Amazon representative will answer within 15 seconds. While you can see the MayDay representatives, they cannot see you, but as soon as they answer they can see your entire device, and see what you have open and stuff. MayDay is available 24/7, and 365 days a year. No holidays for them, unfortunately.
Amazon also stated that MayDay will work on WiFi, 3G and 4G LTE networks. Which is pretty great considering it’s streaming video and we know how some carriers have been with video calls in the past with Apple’s Facetime and Google’s hangouts. While we reviewed the Kindle Fire HDX tablets last fall, we checked out MayDay and were really impressed with how well it worked. Even around Christmas time, you still got a answer from a representative within 15 seconds, which is pretty amazing in my opinion. You can call MayDay when you need help getting your tablet unfrozen – although you may not be able to call MayDay then – or if you need help changing your wallpaper. They can help you with just about anything.
The Fire Phone is being announced right now and as soon as we learn more about the device, we’ll be sure to let you know all the details as we always do. Any takers for the Amazon Fire Phone? It’s only $199 with a two year contract. Let us know in the comments down below.