Samsung Explains Galaxy S5 Camera Issue; Says Number of Affected is “Small”

April 28, 2014 - Written By Tom Dawson


Recently, word of a irreparable bug found on Samsung’s new Galaxy S5 was affecting a number of users with the device on Verizon Wireless. Now, Samsung has detailed exactly what this strange camera error is and provided a little more info on what to do if yours is one of the “small” number of devices affected. Speaking of the camera bug, Samsung had the following to say in a statement given to Reuters “We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM (Read Only Memory) component which stores the information necessary to operate the camera.”

While you might think that this sort of thing can be fixed through a software update, it can’t. The data that’s been damaged is in read only memory and therefore cannot be written to by software on the device, which is why am update wouldn’t be of any help in this situation. It’s not a simple repair either it would seem, which leaves those affected with one option, to contact Samsung for a replacement. Samsung themselves have said that it’s best to contact either Samsung directly or their carrier with whom they purchased the device.

Only a small number of Galaxy S5s are suffering from the issue, and it’s thought that only CDMA-variants of the device on Sprint and Verizon are affected. If you’ve had no issues using the device’s camera, then it’s safe to say your Galaxy S5 is okay, those seeing the “Camera Failure” pop-up message should contact Samsung or their carrier. To contact Samsung about the issue, users should call 1-888-987-4357. It’s a shame to see this sort of thing happening, but at least Samsung has been transparent about the issue and is offering customers a quick point of reference to call and get things sorted out.