Featured: AT&T changing Returns and Service Cancellation to 14 days

October 6, 2012 - Written By Alexander Maxham


Anyone out there ever used Buyers remorse to return their device? In fact I did it not to long ago. Went to AT&T for a bit, then left after 20 days. It looks like starting tomorrow you won’t be able to do that. So if you purchase a new phone or start a new contract with AT&T, you only have 14 days to return it or leave the carrier without an ETF (Early Termination Fee). Which really sucks. That’s not much time to decide if you like the service or device.

AT&T has confirmed to Engadget that this policy change is indeed going into effect tomorrow. But the interesting thing is how will this policy change work in California? The only state that requires a 30-day return policy by law. I’m sure AT&T will have a way around that, as soon as we find out what it is, we’ll be sure to let you know.

Anyone looking to exchange their device? You’ll want to do it today if you’re over 14 days.

Source: Engadget