Sony Xperia Z5 LINE AH 1

Sony Pulls Marshmallow Update For Xperia Z5 Devices In Canada

March 28, 2016 - Written By Kishalaya Kundu

Most tier-1 Android vendors are either done rolling out Android Marshmallow to their premium handsets or are in the process of doing so as we speak. Sony too, is one such Android manufacturer that started rolling out Marshmallow earlier this month to a number of its premium smartphones and tablets from the past couple of years or so. While the arrival of Android 6.0 was supposed to be good news for Xperia device owners, it now seems that at least some of them are facing serious reliability and stability issues after updating their respective devices to the latest software issued officially by the Japanese consumer electronics giant. That being the case, Sony Mobile Canada has officially sent out a tweet informing its customers that it has now stopped its OTA Marshmallow rollout temporarily for the Xperia Z5 and Xperia Z5 Premium.

According to reports, one of the most common bugs that seems to be affecting the Xperia Z5 line of devices after Marshmallow update, is the crashing of widely used apps like the Google Play Store. While Sony initially issued an official advisory on how to tackle the problem, the company has since withdrawn its Marshmallow roll out indefinitely, as mentioned already. According to the initial advisory, users were urged to “re-install the Android system” after clearing out the Play Store data and disabling location services in order to fix the issue. However, with more and more people pouring into the official Sony Xperia forums complaining that the officially-recommended fix isn’t working for them, Sony Canada has now been forced to react.

While some early reports claimed that a factory-reset solved all the issues with the un-responsive Google Play Store app, some users have written back claiming that even the supposed workaround has failed to work for them. It’s worth mentioning at this stage that while complaints against the Marshmallow update have come from Xperia Z5 and Xperia Z5 Premium users in many parts of the world, only in Canada has the rollout been officially stopped by Sony until now. It’s not yet known if the Japanese company intends to stop its Marshmallow rollout globally, but we’ll hopefully get more news on the issue in the days and weeks to come.