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Samsung Launches Online S Service for Confused Customers

March 2, 2016 - Written By Tom Dawson

Samsung is, as many know, more than just a company known for their Galaxy S and Galaxy Note line of Android smartphones. The South Korean giant has been a household name in the consumer electronics world for decades now, and with big launches like the Galaxy S7 and Galaxy S7 Edge, this only looks set to continue. Samsung also makes a hell of a lot of computers, tablets and smartphones and these sorts of devices always need some sort of support to go along with them. Third-party companies have been making lots of money out of this sort of business for decades, but now Samsung wants to offer their customers a free service, predictably dubbed S Service.

As detailed on their official blog, it seems as though S Service is going to be a service predominantly for the likes of Windows Computers. Considering that instructions on how to access S Service start off with a description on being able to download and install the app for Windows 8 PCs and above, it certainly seems that way. For those in the United States, the S Service help desk will be open Monday to Friday from 9AM until 12AM midnight. From the get-go it appears as though this is going to be a service that offers users an online chat system, not unlike similar support offerings from Amazon and many other retailers.

Whether or not this service will expand to include Android smartphones and tablets is unclear. It does appear as though Samsung could be launching this service to help new users of the Galaxy TabPro S, which is running Windows 10. With the Galaxy S7 and Galaxy S7 Edge fast approaching the worldwide market, it wouldn’t surprise us if the S Service would soon expand to new smartphones as well as tablets launched throughout the year. Regardless, this is a good offering to see from someone like samsung, and could be the start of something much bigger for the Samsung brand overall. Especially when competing against other brands like Apple, who are renowned for their customer service and retail experience.