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Verizon/Sprint Customers Must Submit Cramming Claims Soon

December 24, 2015 - Written By Justin Diaz

Mystery charges on your monthly phone bill really aren’t anything new, and while not every single customer is affected by this issue a decent number have likely had some charges they weren’t aware of at one point or another. At the end of last December T-Mobile and AT&T finally set up a program to settle a lawsuit from the FCC over SMS cramming charges, allowing customers to fill out a form request for getting reimbursed over what they had been paying for features or messaging charges they weren’t using or opted into. As of today, Verizon and Sprint are offering the same type of program to their subscribers over the exact same issue.

Verizon and Sprint settled their case over cramming charges with the FCC this past Spring, agreeing to pay out a total of $158 Million in fees to subscribers and the government. Verizon has the lion’s share of charges to pay back, as they have agreed to pay out a total of $20 million to state governments, while they must pay back more than three times that ( a total of $70 Million) to their customers as refunds for the SMS cramming charges. For those who subscribe to Verizon that think they may have had some SMS charges on their bill that weren’t supposed to be there, you’ll need to fill out an electronic form at the program site Verizon Wireless has set up and it must be complete on or before December 31st of 2015. That leave six days to get things in order.

When it comes to Sprint, they have agreed to pay back $18 million in fees to state governments, while refunds to customers are in the amount of $50 Million. Completion times for Sprint are the same as they are with Verizon, so customers will have until the end of day exactly on December 31st to submit the claim if they want to be able to receive a refund. That’s also assuming customers who try to make claims are eligible in the first place. To find out whether or not you are eligible for a refund on SMS cramming charges, you can head to the program site that Sprint has set up to check your status and get all the necessary information.