In what must feel like it has taken forever to fix, Rogers will roll out a new update beginning on November 16 to end problems encountered with the Android 5.1.1 update to the Samsung Galaxy S6 and S6 Edge devices. The problem started back on September 1 when Rogers announced the 5.1.1 upgrade and then abruptly stopped the upgrade when users started reporting new bugs popping up. Rogers worked with Samsung to fix the issues and resumed the OTAs – however, more issues developed and most related to the inability to send SMS or MMS messages and problems trying to make a basic phone call.
Rogers admitted that the problems with SMS and MMS messaging was a network issue and not related to the Android 5.1.1 upgrade and issued the statement, “Some customers may have experienced issues sending/receiving SMS’s for a short time yesterday evening – service was quickly restored and we apologize for any inconvenience it might have caused. The issue was not specific to the Android 5.1.1 update [on] the S6 and S6 edge devices.”
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In a new post on their community forum, Rogers indicated that they have been working around the clock with Samsung to get the proper fix in for the connectivity issues that Samsung Galaxy S6 and S6 Edge owners have been experiencing. They said, “starting November 16th it will be rolling out in phases over November 16th to 30th – If you’re wondering, the root cause is related to the latest Samsung Android 5.1.1 update. It’s taken longer than we had hoped to get here and we appreciate your patience. Fixing the problem is a little bit more complex for us because of the VoLTE capability we offer on these devices.”
In the meantime, the problem seems related when the phone wakes up and tries to find a LTE signal, so if you go into your Settings > Mobile Networks > Network Mode options you can drop the device down to 3G/GSM. Rogers also cautions against flashing non-Rogers software on your Rogers device because in doing so, it can cause issues with performance and affect your phone’s warranty. This issue affects both the Rogers and Telus Galaxy S6/S6 Edge devices – Bell has yet to issue an Android 5.1.1 upgrade – but Rogers claims theirs has taken longer because they support VoLTE. Telus sent their fix out in a recent update.