Along with announcing two new Nexus devices in September – the high-end Huawei Nexus 6P and the mid-range LG Nexus 5X – Google also revealed a new product called Nexus Protect. While the original devices come with a one-year manufacturer’s warranty, with Nexus Protect, your phone gets an additional year of coverage for mechanical breakdown and two-years from accidental damage. This extra coverage via Nexus Protect was only offered to devices sold in the U.S., but Google has now made it available for all Canadian sales of the Nexus 5X and Nexus 6P. The program will cost you $99 CAD for the Nexus 5X and $129 CAD for the Nexus 6P.
According to Nexus Protects, Google’s definition of ‘accidental damage’ covers up to two incidents – for example, drops, spills, cracked screens and more for two-years. A ‘device malfunction’ occurs through no fault of the owner – one year comes with the device and Nexus Protect covers an additional year. A malfunction during the first year is handled directly by Google, but during the second year, you must file a claim through Assurant Solutions, the company that Google partnered with to handle Nexus Protects claims. You must start your claim process within 90 days of the incident and they promise a fast turnaround – if your claim is approved, you will receive your replacement as early as one business day with two-way shipping covered.
What is nice about Nexus Protect is that it says with your device no matter if you switch carriers or if you give you Nexus to someone else. Assurant Solutions is available 24/7 to file a claim so there is no waiting – you can call or file online at mynexusprotect.com. If you are not happy with Nexus Protect, you can get a full refund within 30 days of buying the coverage and if it is after the 30 days, you can get a prorated refund as long as you have filed no claims. If you give you Nexus device to somebody else, the coverage goes with that device – you cannot transfer it to a new Nexus device that you purchase…you must purchase new coverage for your new device. If you return your device to Google within 15 days of buying it, they will automatically cancel your Nexus Protect and refund you the full amount.