Galaxy Note 5 S Pen Warning November 2015 KK

Galaxy Note 5 Now Ships With Instructions To Avoid ‘Pengate’

November 17, 2015 - Written By Kishalaya Kundu

The fifth-generation of Samsung’s flagship phablet series, the Galaxy Note 5, may be one of the best devices to have come out of Samsung’s factories as yet, but it isn’t perfect by any means. While both media and consumers alike have given their collective seals of approval to the device, there are a few criticisms that have surfaced ever since the smartphone was released a few months back, just prior to the IFA in Berlin. Of course, the lack of expandable storage and the absence of a removable battery rank pretty high on the list of consumer grievances regarding the Note 5, but one news report that really got a lot of people riled up was the revelation that the phone’s S-Pen stylus can actually get lodged within its slot, if inserted the wrong way.

Unofficially dubbed the ‘Pengate‘, it became a hotly debated topic across the net, with people passionately arguing on whether it’s a design flaw that needs to be addressed by Samsung. What a lot of people found alarming was that not only it became difficult to retrieve the stylus once it got stuck, people also started reporting that the phone itself gets damaged and becomes inoperable under such circumstances. While videos have surfaced on the net detailing how to fix the issue in case of such an eventuality, Samsung had previously come out and denied any liability, and rejected any suggestions of ‘Pengate’ being the result of a design flaw.

Now however, the consumer electronics giant from South Korea seems to be quietly acknowledging the issue and has started warning users about possible damage that their smartphones might suffer if they’re not careful about inserting the S-Pen the right way up. New SKUs of the Galaxy Note 5 are now apparently being shipped with a label that asks users to be careful while inserting the S-Pen so as to avoid problems. The warning label that is now plastered on the screen of the device comes with two pictures showing the right and wrong ways of inserting the stylus into its designated slot, along with the warning, “Be sure to insert your S Pen with the nib pointing inward. Inserting the S Pen the wrong way can cause it to become stuck and can damage the pen and your phone”.