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Motorola’s Moto XPress Service to Take India by Storm

August 4, 2015 - Written By Tom Dawson

For the past two years now, Motorola has been offering devices that feature everything the average user – and then some – need everyday without breaking the bank. While the Moto X has been their flagship device, with Moto Maker customisation and more powerful processors, the Moto G line has been their real moneymaker. Towards the end of last month, Motorola put together an event where they introduced two new Moto X devices as well as a new Moto G, which now features 2GB of RAM (with the 16GB model) and water resistance. Markets where the Moto G has proven popular include the UK, Latin America, Europe and of course, India.

In India, the Moto G has been a real unsung hero of the smartphone world. Not only is it extremely affordable, but it offers users a way to get access to modern, up-to-date software without having to worry about when their next software update is on its way. It’s a device that’s taken Motorola from practically no market share, to a modest slice of the pie. Now, Motorola is going one step further for their customers, by offering up a to-the-door service for repairs and troubleshooting. Dubbed Moto Xpress, the service will begin operating in Delhi, Gurgaon and Noida this week and will offer up customer service wherever you want it. Customers simply need to ring a number, talk to a representative and then someone will be sent to their location within an hour or so to deal with software issues and that sort of thing. Problems with hardware can be seen to the same day as well, but they may take up to 5 days to be resolved if a repair or replacement is required. While not free, the service will cost just RS 199.

Motorola seems intent on becoming successful in India, and the fact that they operate over 150 service centers throughout India, it’s no wonder their customer satisfaction rating is 85%. With the new Moto G offering even more bang for the buck, it’s clear to see that Motorola is going places in the region, and the next couple of years should be interesting for the Indian market. Especially with the likes of YU and XOLO’s Black brand taking off, too.