OnePlus One AH Front

OnePlus Acknowledge Touchscreen Issues And State Firmware Fix Is On The Way

May 8, 2015 - Written By John Anon

The OnePlus One was one of the surprise hits of last year. The device was launched by Chinese startup, OnePlus and almost immediately seemed to attract the attention of the public. This was not too surprising though as the OnePlus One came touting some excellent specs and especially when you factor in the very affordable cost (comparatively speaking). In fact, as the year anniversary of the release of the OnePlus One approaches, the device is still being considered one of the best smartphones you can buy for the money. Which is certainly high praise for a debut device and one which is practically a year old. In the spec world, a year can be a very long time.

That said, and in spite of the continued praise for the specs and performance of the OnePlus One there has been one prevailing issue which has continually been noted by users. The issue is that of a problematic touchscreen. For whatever reason, reports have consistently emerged suggesting the One suffers from issues with the touchscreen. In fact, it seems the concerns raised by the One community have become so loud that OnePlus released an official blog post about the issue entitled “Touchscreen issues? We hear you“. In the blog, OnePlus acknowledge that there does seem to be an issue with the touchscreen response on certain handsets and further acknowledge how much the community has made their voice heard on the matter “Although percentage-wise the number of touchscreen cases is very small, we understand that our user base is very vocal.” Although, in terms of the actual cause, it seems they were unable to fully determine a singular cause for the issue. According to the blog post “putting the One through a battery of tests and determined that there are different issues at play, some software and some hardware“.

As a means of addressing the issue, the blog post also states that the company has being working with Synaptics and plan to release a “final firmware fix” in due course. Although, the blog post does not specifically detail when the fix will roll out or whether it will come via an OTA update or have to be pushed to the device by the user. For those interested, you can read the OnePlus post in full by clicking the source link below.