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Multiple Users Reporting Failure Of Their 2013 Nexus 7 Tablets

April 19, 2015 - Written By Justin Diaz

Noting lasts forever, that’s just the unfortunate fact of most things in life. This includes electronics, even though many people hope to keep their electronics for a considerable amount of time. The lifespan varies with the electronics as well, as you can typically expect to keep something like a good quality TV for years and years. When it comes to smartphones and other mobile devices though, we’ve become inclined to think that a mere two years is what we should expect. Whether or not this is too short of a time period really doesn’t matter for most people, because the majority of smartphone users will be ready to upgrade within a span of two years anyway, sometimes right at about a year.

While people are upgrading their smartphones quicker than they ever have before, tablets can be a different story and it seems reasonable that the expected life of a tablet is at least that of what it is for smartphones if not longer. This doesn’t seem to be the case with the Nexus 7 2013 manufactured by ASUS, as numerous reports from users have started to pop up more commonly that their Nexus 7 2013 models are failing in a number of different ways, seemingly all related to hardware. While people having the same issues as the majority of these complaints from numerous individuals likely started long before the last couple of weeks, it would appear that a larger portion of people have started complaining with the first week of April.

The issued complaints are stated as having begun mostly with the Google Product forums, and then spreading out to other tech forums from there. The issues noted seem to include apps crashing on users randomly while also not performing with very fast responses, basically lagging during use. Naturally, this led users to reboot the device, which then came up with other issues, which included most notably, the tablet not booting past the Google splash screen that pops up when you turn on the device. Others had reported the tablet would boot up into recovery mode but freeze shortly after.

As a previous owner of three of these tablets, my first two 2013 models had these exact issues and wouldn’t boot past the Google logo only after having the tablets for about 6 to 8 months. I was lucky, as I was able to send the device in for warranty and my only charges included paying for the shipping to have it sent out to ASUS. This hasn’t been the case for users now for the most part as most of the devices are out off warranty and consumers who were directed to ASUS support are finding that ASUS is wanting to charge them for repairs, with some reaching as high as $344 for a single repair process. As pointed out by Android Police, the types of issues paired with the fact that they have been happening long before the Lollipop updates (which was speculated to be the cause in the first place by some users) suggest that hardware is the issue. If you have a Nexus 7 2013 tablet that is experiencing these problems, it’s unfortunate, but you should be prepared for a hefty repair bill from ASUS should you decide to send it in.