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Uber Drivers Calling And Cancelling Rides According To Lyft

August 12, 2014 - Written By Justin Diaz

Uber and Lyft are becoming more and more popular in cities around the globe, and while both may have their pros and cons, each one provides a really cool/beneficial alternative to snagging the traditional taxi for transport to whatever your destination happens to be. In many cases if not all, both Lyft and Uber rides can be cheaper than taking a taxi, which may or may not surprise you. What might though is the fact that Uber drivers have apparently been calling up and reserving rides from employees at Lyft, only to cancel those rides after the fact when the driver has already left for the pick-up or reached the destination.

The idea behind this should be obvious, and as CNN reported the reasons were to basically hassle the Lyft drivers in most cases, causing them to otherwise be tied up should an actual customer call in for a reservation on a ride, the underlying goal here being to cause Lyft to have less business. There were even some reports that Lyft drivers were actually making it to some of those reservations called in by Uber employees, but those rides were short and made little money for the driver and for Lyft, and this was a tactic used to apparently try and lure drivers away from working with Lyft and jump ship to Uber.

It’s clear that if Uber is actually placing these calls they’re using these methods to stifle Lyft’s business, but what isn’t clear is how high up the totem pole these decisions go. According to the source, Uber corporate seems to have been unaware of the decisions to engage in this kind of practice, or at least there isn’t any evidence to support that they had any idea of what was going on, but it was reported that employees as high up as the New York GM was tied to calls that were placed for these specific intentions, and that they had placed some of the reservations, only to cancel after it was too late for the driver. Lyft says that they have figured out the calls were placed by Uber drivers due to linking the numbers used for the calls over a period of time. Uber claims the complaints about the fake calls are a false statement of course, but according to Lyft, since October of last year Uber drivers had been calling and canceling as many as 5,000 rides in total.