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Motorola Replacing Cracked Screens on Customized Moto X’s, Once Only

June 12, 2014 - Written By Alexander Maxham

Similar to what HTC started doing with the HTC One M7 last year, Motorola is now offering a one-time replacement for a cracked screen on your custom Moto X. Basically, a user over on Reddit cracked the screen on their Moto X. So after contacting support, he was given a code for a free replacement Moto X. Pretty neat huh? Motorola did say that yes this is what happens with cracked screens. Although you  can only get it replaced once, unfortunately. But that’s better than nothing, in my opinion. For those interested, here’s the text from the Motorola Support page:

“What service options are available for my phone?

For most phones, Motorola offers an Advance Exchange program. This program will provide a replacement device and a prepaid Fed Ex label to send your malfunctioning phone back to us. Normally, requests placed M-F before 5 pm ET will ship within 48 hours.  If a holiday falls during the week, this may take up to 96 hours, or 4-days.

There is no fee for this program for an in-warranty device. Cost may be incurred for out of warranty, or devices that display liquid or physical damage. This program requires you return your defective device to Motorola within 5 days of receiving your replacement device. Return shipping cost will be covered.

In cases where the Advance Replacement option may not be available, due to the age of the phone or part availability, the service time may be slightly longer. The good news is that these cases are handled by our Repair Specialists. Once you submit a Repair Request, they will be in touch with you to discuss available options and time-frames.

Custom Device, Customized Service

If you have a Moto X Customized Device, submit a Repair Request to receive a Service Redemption code and prepaid shipping label. Use the Service Redemption code to design a replacement device at Motorola.com/designit.  The time-frame to receive your new customized device will display at the time the order is placed. Once you receive the device, just ship your original device back to Motorola, using the shipping label provided.

Once a Repair Request is submitted, please allow 4 business hours for your prepaid shipping labels and Service Redemption code to be emailed to you.”

Pretty awesome of Motorola to do this, right? How many of you are hoping more and more manufacturers do this with their devices in the near future? Let us know in the comments below.