T-Mobile Strikes Back To RootMetrics Report

March 6, 2014 - Written By Patrick Northcraft

RootMetrics has recently released a report that compares the top four U.S. carriers against each other.  These tests, which started in Q3 2013, measured how each network performed in the most important mobile activities, which include data, call, and text.  Now, the report reveals something that has successfully annoyed T-Mobile executives and customers… that T-Mobile is dead last, even behind Sprint.  From an objective point of view, this would not really be a cause for alarm, except for the fact that the study was done before the majority of T-Mobile’s high-speed data had come online, rendering a score that T-Mobile feels does not reflect the reality.  Not surprisingly, T-Mobile’s outspoken CEO John Legere has taken a firm stance against the report, tweeting out against them by stating things like “Congrats to our competitors – you guys really knocked it out of the park on that report, LAST year when the tests were done”, “We’ve said it before, but I’m happy to say it again. We look at REAL results from REAL people when we make network claims.”, and “Our claims are made on speed tests done by actual customers on their devices. Theirs are made by a guy driving around in a BMW”.

Below you can see the score report from the RootMetrics study.  T-Mobile is very much aware that they do not have the best national coverage, especially in rural areas.  T-Mobile’s CTO Neville Ray stated that “When we move out into rural areas where we don’t serve, obviously we don’t have a competitive experience. But we are working on that. We will be working on that more with what we do with our [700 MHz] A Block deployment. And we look to level the playing field across a broader swath of geography across the coming years.”  Of course, in his next breath he made it clear that T-Mobile’s high-speed data covers over 209 million people and will be expanding to cover almost 230 million by the middle of the year and 250 million by the start of 2015.  Should T-Mobile be able to keep up this impressive rate of covering a new 20 million per half year, things will certainly get interesting in the mobile markets.  As a T-Mobile customer since December, I can say that I have been very happy with my coverage in the two main cities, Toledo, OH and Pittsburgh, PA, that I spend my time in.  Of course, the drive in-between the two is plagued by many dead spots, but those are mostly rural areas that T-Mobile is working on fixing.  What about you?  Is your T-Mobile coverage adequate?  Is the RootMetrics report fair, or does releasing it now, almost 6 months after it was relevant, serve only to increase the misinformation out there about carriers?  Let us know down below in the comments!