Public Store

Public Mobile Customers Transitioning to TELUS

January 29, 2014 - Written By Cory McNutt

TELUS, Canada’s second largest carrier, bought Public Mobile and its 280,000 customers in November 2013 for an undisclosed amount of money.  They are now in the middle of merging the two businesses together, and there will be “casualties” along the way as Public Mobile’s customers will eventually have to make the transition away from its current CDMA network to TELUS’s HSPA or LTE networks.  That is backed up from an internal document that MobileSyrup received last year that stated, “Following a transition period,” Public customers will be migrated off of CDMA to TELUS’ HSPA or LTE.

On the Public Mobile website itself, they announce they are moving to a new network:

“We have exciting news to come, including a move to a new network. We are still working on some of the final details of this move but want to make sure you stay updated so the transition is as smooth as possible for everyone.”

One of their requests is that every customer make sure that their contact information is current and they are asking for them to visit a store or call them at 1-855-478-2542 (1-855-4PUBLIC) to provide them with the most recent email address and secondary phone number, if you have one.

Remember earlier, I said there would be some casualties – well Samsung device holders, take cover.  The Public Mobile website states:

It has come to our attention that the Samsung phone will not work on our new network starting in March.  So to keep you talking and in touch, please visit a Public Mobile Authorized Warranty Centre before February 28th to receive a new Kyocera Kona at no charge.  It is important that you exchange your old Samsung phone prior to that date to maintain your service.

They do stress that your phone number and plan will not change and they will help you transfer your contacts to your new phone, but this “trade-in” must be done in order to keep you connected. The Samsung model in question is the SCH-R312 Flip-Phone.

Please let us know on our Google+ Page if you are happy the Public is becoming TELUS, what do you see as the pros and cons of the move.

Source: public mobile | Via/Photo: mobilesyrup